Refund policy

IYASA Beauty (TBS-GRUPPE, LLC, Richmond, Texas) sells on iyasa-beauty.com with a 90-day money-back guarantee. This page says what that means and how to use it.

The promise

If a product you bought on iyasa-beauty.com is not right for you, tell us within 90 days of the delivery date and we refund what you paid for it. You keep the product. There is nothing to ship back and no label to print.

How to claim

1. Email sales@iyasa-beauty.com with the subject "Refund" and your order number. The number starts with # and is in your order confirmation email.
2. Tell us in a sentence what did not work for you. We use this to improve the products. It does not change whether you get the refund.
3. We reply within 2 business days to confirm the refund.
4. The refund goes to the payment method you used at checkout. Card and Shop Pay refunds usually show on your statement within 5 to 10 business days, depending on your bank. PayPal refunds usually show in your PayPal account within 3 business days.

What is refunded

The price you paid for the product after any discount, plus the sales tax charged on it. Shipping is free on every US order, so there is no shipping charge to refund. Free gift items were $0 at checkout, so nothing is refunded on them.

What the guarantee covers

The guarantee applies to orders shipped to US addresses and placed on iyasa-beauty.com. Orders from Amazon, TikTok Shop or Walmart follow that marketplace's own return rules.

Subscription renewals and sale items are covered in the same way. Each shipment has its own 90-day window from its delivery date.

Gift cards are not refundable.

We may refuse further claims where we see a pattern of claims.

Wrong or damaged items

If the wrong item arrives, or a product arrives damaged, email a photo and your order number within 7 days of delivery. We refund you, or send a replacement if you prefer and we have stock. You do not need to send anything back.

Cancelling an order

Email us with your order number as soon as you can. If the order has not shipped, we cancel it and refund it in full. If it has already shipped, keep it and use the 90-day guarantee.

Before you open a bank dispute

Email us first. We approve every request that meets this policy, and a refund from us reaches you faster than a chargeback.

Contact

Email: sales@iyasa-beauty.com
Mail: TBS-GRUPPE, LLC, DBA IYASA, 1906 Lewis Lum Lane, Richmond, TX 77469, USA