Shipping policy

Cost

Shipping is free on every order to a US address. There is no minimum order. Sales tax is added at checkout where the law requires it (today, Texas addresses).

Where we ship

We ship to addresses in the United States only. Checkout does not accept an address outside the US. If you are outside the US and want to order, email sales@iyasa-beauty.com and we will tell you when international shipping is back.

Processing time

We pack orders and hand them to the carrier within 1 to 2 business days, Monday to Friday, US holidays excluded. Orders placed on a weekend go out on Monday or Tuesday. Orders ship from the United States. If we cannot ship within 2 business days, we email you the new ship date and you can cancel for a full refund.

Carrier and delivery time

We ship with USPS or UPS. Most orders arrive 3 to 7 business days after they ship. We do not offer expedited shipping at the moment.

Tracking

When your order ships you get an email with the tracking number. Click it to follow the parcel on the carrier's site. If you checked out with Shop Pay, you can also follow it in the Shop app.

If your parcel is late

Tracking sometimes pauses for a few days and then updates. If 10 business days have passed since the shipping email and the parcel has not arrived, email sales@iyasa-beauty.com with your order number. We trace it with the carrier. If it cannot be found, we refund you, or send a replacement if you prefer and we have stock.

If tracking says delivered but you do not have it

Check with household members, neighbors and your building's mail room, and give it one more day. Carriers sometimes scan a parcel as delivered before they drop it off. If it still has not turned up, email us within 7 days of the delivery scan. We send one replacement at no charge, or refund you if you prefer or the item is out of stock.

If it arrives damaged

Email a photo of the damage and your order number within 7 days of delivery. We refund you, or send a replacement if you prefer and we have stock. Keep or discard the damaged item. There is nothing to send back.

Address changes

Email us with your order number as soon as possible. We can change the address until the order ships, usually the same day. After that, the carrier controls the route.

Contact

Email: sales@iyasa-beauty.com
Mail: TBS-GRUPPE, LLC, DBA IYASA, 1906 Lewis Lum Lane, Richmond, TX 77469, USA